FAQ

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Browse through our FAQ section, if you still do not find the answer you are looking for contact us!

Here are some basic steps to help you look after your printer

  1. Keep it clean: Regularly clean the exterior of your printer with a soft cloth. Avoid using water or cleaning products on the printer’s electronic components.
  2. Lubricate moving parts: Lubricate the printer’s moving parts, such as rods and bearings, with a light machine oil to prevent wear and tear.
  3. Use quality filament: Always use high-quality filament to prevent clogs and blockages in the printer’s nozzle.
  4. Level the bed: Ensure the printer bed is leveled properly before each print to prevent damage to the printer’s nozzle and bed.
  5. Monitor temperature: Monitor the printer’s temperature during operation to prevent overheating and damage to the printer’s components.
  6. Replace worn parts: Regularly check for wear and tear on printer components such as belts, bearings, and nozzles. Replace any worn or damaged parts to prevent further damage or breakdowns.

By following these simple steps, you can extend the life of your 3D printer and ensure that it continues to produce high-quality prints.

  1. Clean the bed: Ensure that the printer bed is clean and free of debris, oil, or other contaminants that may prevent the print from sticking.
  2. Level the bed: Check that the printer bed is leveled properly. An uneven bed may cause the print to lift or shift during printing.
  3. Adjust temperature: Adjust the printer bed and nozzle temperature to ensure proper adhesion between the print and bed.
  4. Use adhesion aids: Use adhesion aids such as glue stick, hairspray, or tape to improve the print’s adhesion to the bed.
  5. Adjust print speed: Lower the print speed to ensure that the printer has enough time to lay down each layer of the print.
  6. Check filament quality: Ensure that you are using high-quality filament, as poor quality filament may cause issues with adhesion.

By following these simple steps, you can improve the adhesion between your prints and printer bed, and achieve high-quality 3D prints.

The type of filament you should use for your 3D printer will depend on the type of printer you have and the project you’re working on. The most common types of filaments are PLA (polylactic acid), ABS (acrylonitrile butadiene styrene), and PETG (glycol-modified PET). PLA is a good choice for beginners, as it is easy to print with and produces high-quality prints. ABS is more difficult to print with but is more durable and heat-resistant than PLA. PETG is a newer material that combines the best features of both PLA and ABS and is known for its toughness and ease of printing. Other filaments, such as nylon, TPU, and PVA, are also available and may be suitable for specific projects. Check your printer’s specifications to see what types of filaments it can handle.

If you are still unsure, contact us today!

When using your 3D printer, it is important to take certain safety precautions to ensure your own safety and the safety of those around you. Some key safety tips to keep in mind include:

  1. Always read and follow the manufacturer’s instructions for your 3D printer.
  2. Use your printer in a well-ventilated area to avoid inhaling fumes from melted filaments.
  3. Wear appropriate personal protective equipment (PPE), such as gloves and safety glasses.
  4. Keep the printer away from flammable materials and sources of heat.
  5. Avoid touching the hot end of the printer when it is in use.
  6. Keep children and pets away from the printer when it is in use.

By following these safety precautions, you can ensure a safe and enjoyable 3D printing experience.

At KUPE 3D, we offer a 12-month warranty on all our 3D printers, filaments, scanners, and spare parts. Our warranty covers any defects in materials or workmanship and provides exceptional support to our customers. If you have any issues with your product during the warranty period, simply contact us and we’ll work with you to resolve the issue quickly and efficiently. We also offer ongoing support and assistance to ensure that you get the most out of your 3D printing experience.

Cracking or delamination of prints can be caused by a number of factors, including incorrect temperature settings, poor bed adhesion, or issues with the filament. To address this issue, try the following:

  1. Check that your printer’s temperature settings are correct for the filament you are using.
  2. Make sure that your printer’s bed is level and properly cleaned to ensure good bed adhesion.
  3. Adjust your printer’s speed settings to ensure that the filament is extruded at the correct rate.
  4. Experiment with different filament brands or types to find one that works best for your specific needs.
  5. If the issue persists, try increasing the extruder temperature slightly or reducing the print speed to allow for better layer adhesion.

By following these tips, you can help prevent cracking or delamination of your 3D prints and achieve high-quality results.

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When do I receive my order

Once your order is placed we swiftly arrange for the courier to collect the order. You will receive a tracking number which you can use to track your order. Our team are always available and ready to assist with any questions.

KUPE 3D offers a wide range of payment options with our trusted payment gateway partner Payfast, all the options are available at checkout.

Yes of course we would love to meet you! Just note you will be notified once your order is ready for collection from our offices.

Our expert procurement champions are ready to find exactly what you looking for, contact us today if you need assistance.

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